Return and Warranty Policy

Return policy

To ensure that all customers are satisfied with the shopping experience at Fitueyes, we offer some professional shopping guides and other considerate services. If a product does not fit, we have set up a clear return process to make it easier for customers to return.

30-day risk-free return guarantee

If you received a defective, incorrect, or incomplete product, please contact us immediately to make it right. For faster assistance with a return or exchange, please email us with your order number, contact information, reason for return, and photos of the damage or defects (if applicable).

Excludes corporate purchases/bulk orders, which may be non-refundable. (Note: Ordering more than 10 units of a product is considered a bulk order.)

Please retain all items and packaging materials until your claim is resolved. We will issue a Return Material Authorization (RMA) number.

Do I have to pay for shipping?

1. Returns with product quality problems: In this case, we offer free delivery. We will create a free return label and return your order to the sender's address.

2. Returns without product quality problems: Customers are responsible for the original shipping fee or 10 euros and all return costs due to non-quality reasons.

How long does it take to get a refund?

We will process your refund once we receive the returned item and confirm that it is complete and correct.

Hassle-free exchange

Hassle-free exchange is ready if it is in stock. You can exchange your items within 24 hours of ordering and before your package is shipped. If your package has been shipped, we will not accept your replacement request, but you can refuse to accept the package after it arrives. Please note that in this case, you will be charged for the return shipping costs.

Order cancellation

To cancel a pending order, please contact us as soon as possible. Orders whose packages have already been processed cannot be cancelled. You can refuse to accept a package once it has arrived. Please remember that in this case you will be charged for the cost of returning the goods.

General information for all returns:

1. You can return any item within 30 days of receipt.

2. All returned items must be disassembled and repackaged as they were originally received.

3. We provide a prepaid return label for returns with quality and delivery issues (no additional return fee), but return shipping cost will be charged for non-quality issues.

4. You are responsible for shipping the products to the return address: Somel Möbel GmbH, Karl-Benz-Straße 3-5,40764 Langenfeld

5. All returned items must remain unassembled and packaged in the original packaging for protection. We are not responsible for returns lost or damaged in transit; you are responsible for filing a shipping claim. For your protection, we strongly recommend that you insure returned packages. Refunds will not be given if the returned product is damaged.

guarantee

Your satisfaction is of paramount importance to FITUEYES, which is why we are pleased to offer a limited warranty that covers defects in materials or workmanship on all new Fitueyes products. Only consumers who purchase Fitueyes products from authorized Fitueyes retailers or resellers can benefit from our limited warranty.

What happens if my product is defective?

Fitueyes offers free replacement of the defective parts of our products if the defect is due to improper workmanship and/or material. If we are unable to provide a replacement product, or if the repair is impractical or cannot be carried out in a timely manner. In this case, Fitueyes has the option to refund the purchase price against return of the product.

Do I have to pay shipping for a replacement product?

In the rare event that your Fitueyes product is defective, we will provide you with a replacement item free of charge.

What is covered?

We offer a 10-year risk-free warranty on all Fitueyes TV stands.

What is not covered?

Our limited warranty does not cover problems caused by:

1. Conditions, malfunctions or damages not resulting from defects in materials or workmanship.

2. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, negligence, accidents or modifications.

3. Accessories, connected materials and products or related products not manufactured by Fitueyes.

4. The conditions, malfunctions or damages resulting from the failure to comply with the instructions and guidelines related to the intended use of the product.

Our limited warranty is void if a product is returned with removed, damaged or tampered with labels, or with any alteration (including removal of components or external covers).

 

How do I file a claim?

Requesting warranty service is quick and easy. Contact customer service by email at desp@fitueyes.com.